ranjau Platform Privacy Notice
This page describes what we collect when you use ranjau and how we keep that data protected. When you open an account on our platform, you provide personal information — your name, date of birth, phone number, and a valid ID. We also collect information about how you use ranjau: which games you play, which payment methods you use, and when you access our platform. We treat this data with care and transparency.
We at ranjau are committed to protecting your privacy. Our servers may sit outside your jurisdiction, but we apply consistent security practices across all regions where we operate. We do not sell your personal data to third parties. We use your information only to operate our platform, comply with local regulations in supported jurisdictions, and improve your experience.
This notice explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about our privacy practices, our English-speaking support team is available to help.
What Data We Collect on ranjau
We at ranjau collect data in several categories:
- Account information: Your name, date of birth, email address, phone number, and a copy of your ID (KTP, passport, or driver's license). We collect this during account registration and verification.
- Payment information: When you deposit or withdraw, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual account from mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your full payment card or e-wallet credentials on our servers.
- Activity data: Which games you play, how long you play, your account balance, and your transaction history. This helps us understand platform usage and detect fraud.
- Device and connection data: Your IP address, device type, operating system, and browser information. We use this to prevent unauthorized access and improve mobile performance.
- Communication data: If you contact our support team, we keep records of your messages and our responses.
We collect this data automatically when you use ranjau, or you provide it directly during registration and account management. We do not collect data beyond what is necessary to operate our platform and comply with local regulations in jurisdictions where our services are available.
How We Use Your Data on ranjau
We at ranjau use your data for specific purposes:
- Account verification: We verify your identity to prevent fraud and comply with Know-Your-Customer (KYC) regulations in supported jurisdictions.
- Payment processing: We use your payment information to process deposits and withdrawals. Your data is shared with our payment processors only as needed to complete transactions.
- Platform operation: We use activity data to maintain our platform, detect technical issues, and improve game performance and user experience.
- Fraud prevention: We analyze patterns in your account activity to detect and prevent unauthorized access, money laundering, and other fraudulent behavior.
- Legal compliance: We may disclose your data to local authorities if required by law in jurisdictions where we operate.
- Customer support: We use your communication history to resolve account issues and answer questions.
We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your data with unrelated companies or advertisers.
Data Security and Storage on ranjau
We at ranjau encrypt your personal data in transit and at rest. Our servers use industry-standard security protocols to protect against unauthorized access. We limit access to your data to employees and contractors who need it to perform their jobs. We conduct regular security audits and update our systems to address emerging threats.
Our servers may be located outside your jurisdiction. This means your data may be processed in countries with different privacy laws than your own. However, we apply the same security standards and privacy protections regardless of server location. We do not transfer your data to countries with weaker privacy protections without explicit safeguards.
We retain your data for as long as your account is active, plus a reasonable period afterward to comply with legal obligations and resolve disputes. If you close your account, we delete or anonymize your personal data within a standard timeframe, except where we are required by law to retain it.
We at ranjau believe that your data is yours. We protect it, we do not sell it, and we give you control over how it is used.
Cookies and Tracking on ranjau
Our ranjau platform uses cookies to remember your login status, language preference, and other settings. These cookies help us deliver a smoother experience when you return to our platform. We also use analytics cookies to understand how players use ranjau — which games are popular, where users encounter technical issues, and how to improve performance.
You can control cookies through your browser settings. If you disable cookies, some features of ranjau may not work as intended. We do not use cookies to track you across unrelated websites or to build a profile of your browsing habits outside our platform.
Your Rights Regarding Data on ranjau
We at ranjau recognize your rights over your personal data. You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information in your account.
- Deletion: Request that we delete your personal data, subject to legal obligations to retain it.
- Portability: Request that we provide your data in a portable format so you can transfer it to another service.
- Objection: Object to how we use your data for specific purposes, such as fraud detection or analytics.
To exercise these rights, contact our English-speaking support team. We will respond to your request within a reasonable timeframe. Some requests may require additional verification to confirm your identity.
Third-Party Services and ranjau
We at ranjau work with third-party service providers to operate our platform. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual-account transfers), fraud-detection services, and hosting providers. We share only the minimum data necessary for these services to function. We require all third parties to maintain confidentiality and apply security standards consistent with our own.
We do not control how third parties use your data beyond what is necessary for their service. We recommend reviewing their privacy policies if you want to understand their practices in detail.
Changes to Our ranjau Privacy Policy
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated notice on our platform and updating the effective date. Your continued use of ranjau after changes are posted constitutes your acceptance of the updated policy.
Contact Us About Privacy on ranjau
If you have questions about our privacy practices, concerns about how we handle your data, or requests to exercise your rights, contact our English-speaking support team. We are available to help clarify our policies and address your concerns. We take privacy seriously and are committed to resolving any issues promptly.
Remember: our services are available only where local law permits. Before opening an account on ranjau, verify that access complies with your jurisdiction's regulations. We do not offer our services in prohibited regions.